Secure Access Technical Support
For difficulty accessing secure sections.
- The user name and password for the protected members only sections are located in your most recent association newsletter.
- Most associations will change the login information on a quarterly basis.
- User names and passwords are case sensitive.
- At the login screen, enter the user name, password.
- If you are requested to enter a domain, leave this box blank.
- Enter them exactly as they are printed in your newsletter.
- You can't select your own individual user name and password.
- You must use the assigned login for your association.
- You must be a current and paid member of your association.
- If you still have difficulty in logging in contact your membership association via email.
- Provide your full name, address, contact phone and membership number, if applicable.
- If your association confirms you have the correct login information, then proceed to the following:
- Enable Cookies on your browser. Instructions
If the above steps do not work:
- Check your version of IE. The latest version of IE is 6.1. In Internet Explorer - Click the Tools menu, and then click Internet Options (It is recommended that you download the most current version.) http://www.microsoft.com/downloads/
We recommend using the Internet Explorer Browser.- Some secure sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed. If you are trying to reach a secure site, make sure your Security settings can support it.
- Internet Explorer: Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
- Internet Explorer: Click tools - Internet options - Security Tab - Select Internet for the web content zone - Click the Custom Level button - set security to MEDIUM - then scroll down through the items on this screen and at the very bottom you will find an option called Logon. Be sure to check the item labeled Automatic logon with user name and password.
- You could also try clearing the settings back to the default by tools - internet options - advanced - Click restore defaults.
- Do you have access to a different computer where you could try logging into the members only section?
- If so, this would determine if it is system settings or a problem on the network server.
- Are you trying to access this site from an intranet or network from your office?
- If so, you may want to contact your server administrator as internet restrictions may apply.
- If you continue to have difficulty after trying all of the above, please submit the Technical Support Request.
Internet Explorer 5.x
- Select "Tools | Internet Options..." from the main menu.
- Change to the "Security" tab
- Click "Custom Level..."
- Scroll down to the "Cookies" section.
- To enable: Set "Allow cookie that are stored on your computer" to "Enable" Set "Allow per-session cookies" to "Enable"
- To disable: Set "Allow cookie that are stored on your computer" to "Disable" Set "Allow per-session cookies" to "Disable"
- To get a prompt: Set "Allow cookie that are stored on your computer" to "Prompt" Set "Allow per-session cookies" to "Prompt"
- Click "OK"
Internet Explorer 4.x
- Select "View | Internet Options..." from the main menu.
- Change to the "Security" tab.
- Select "Custom" and click "Settings..."
- Scroll down to the "Security" section.
- To enable: Select "Always accept cookies"
- To disable: Select "Disable all cookie use"
- To get a prompt: Select "Prompt before accepting cookies"
- Click "OK"
Opera 7.x
- Select "Preferences..." from the File menu.
- Select "Privacy"
- To enable: Select "Enable cookies"
- Click "OK"
Netscape Communicator 6.x
- Select "Edit | Preferences..." from the main menu.
- Select "Privacy and Security | Cookies"
- To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
- To disable: Select "Disable cookie"
- To get a prompt: Check "Warn me before storing a cookie" and select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
- Click "OK"
Netscape Communicator 4.x
- Select "Edit | Preferences..." from the main menu.
- Select "Advanced"
- To enable: Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
- To disable: Select "Disable cookie"
- To get a prompt: Check "Warn me before accepting a cookie" and select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
- Click "OK"
Netscape Navigator 3.x
- Select "Options | Network Preferences..." from the main menu.
- Change to the "Protocols" tab.
- Navigator 3.x does not have an option to completely disable accepting cookies.
- To get a prompt: Check "Accepting a Cookie" under "Show an Alert Before"
- Click "OK"